GoShift monthly update April 2018



We were delighted to win the Transforming Service Delivery Award at the Society of Local Government Managers (SOGLM) Local Government Excellence Awards. We shared the award with Whangarei District Council.

This latest award comes after we won the AGLIM excellence in innovation award late last year. These awards recognise the real difference we are making to the building consents process.


In the coming months, GoShift will be moving from development into implementation.

GoShift has proven that alignment is achievable but has struggled with resourcing and commitment to implementing the products being developed. However, there is now a real opportunity to build momentum around collaboration and consistency.

We now have two fundamental tools that have been developed and underpin the initiative. The first is the portal and the opportunities it creates to connect councils in a system agnostic way. The second is a shared quality management system that will create consistency and help us to be truly innovative as we become more aligned.

At the last Programme Governance Meeting, it was agreed that GoShift would shift to a national focus to create more opportunities for the councils involved. While the primary focus remains on GoShift member councils, opening the programme up to more councils around New Zealand will bring greater benefits to all involved.

The project team will consolidate and simplify to focus on implementation. There will be two main workstreams – the online service (portal) and the Quality Management System (QMS).

With GoShift, all New Zealand councils have the opportunity to make substantial improvements on how the consenting journey happens. To support the move nationally and the change in focus, GoShift will be rebranded. We'll let you know when the new branding has been developed.


This month Kapiti Coast District Council joined the other GoShift councils offering the online service. The council and their customers are enjoying the benefits it offers.

The GoShift team is also continuing to work on a roadmap for the future of the portal.  A big part of the road map is connecting the industry including Councils (no matter the IT system), architects/designers, owners, builders and engineers.

Improvements to the online service
We continue to improve the online service based on feedback from councils and customers. Recent changes included improvements to RFIs and SRFIs. Improvements were also made to the payments process. Information about changes made is published on blogs for both councils and customers.


Work is continuing on the processes for reg 7.  Processes for all other regs have been agreed by the Technical User Group and we aim to have reg 7 completed by end of June.  All GoShift councils have been invited to provide feedback via Promapp the tool being used to develop the shared QMS, if you would like to provide feedback please get in touch with Kate who can provide you with access to Promapp.

Once the processes have been agreed by the Technical User Group they will be sent to MBIE and IANZ for approval.

You'll be pleased to know that Western Bay of Plenty passed its recent IANZ assessment. The council is currently using the GoShift QMS processes for all regs (except 7) in their QMS.  The structure of the shared QMS made the re-assessment easier than previous ones.

Christopher Nicholson, Building Services Manager, said WBoPDC introduced the GoShift QMS three months before their accreditation assessment. It was an easy transition, and not a major hurdle. Chris is happy to talk to staff at any other councils about how they made the move.