Building consistency through collaboration

Online Service

Our vision is for the online service to expand to:

  • other building consent-related application types (such as Certificate of Acceptance)

  • further building related services (such as Resource Consents)

  • more council compliance functions (such as alcohol licences).

Expanding to other services means creating services where they aren't provided online for councils. We aim to create partnerships with key industry leaders who already provide online services; and connect to these systems to provide a fully connected industry.

Working digitally forms the foundation of supporting workflow management and resource sharing across all councils using the portal.

The Quality Management System

Our vision is to bring alignment between Councils.

Alignment will:

  • Improve customer service - providing a consistent experience across councils
  • Improve processes, through a collaborative approach to development
  • Reduce cost to BCAs
  • Provide an opportunity to share resources between councils
  • Enable a unified approach to accreditation across councils
  • Support the development of consolidated data standards