We’re all ears

For help with building consents

Please contact the council or Building Consent Authority (BCA) you’re applying to. Their contact details appear on the right hand side of your online application.

Or for help with the Simpli service

Contact Us

Please select the nature of your contact request

Help with a specific Building Consent query, invoicing question or general Council query.

Report an issue with the portal or get general assistance about using Simpli.

Suggest an improvement or new feature.

Contact Simpli for questions on Simpli membership, Simpli's strategy or Simpli more generally.

Please contact your council directly. You can find their contact details on the panel to the right of your submission when logged into the Simpli portal.

Note: You will require a Simpli login for this.

Please contact Simpli Support using the support portal -> Click here.

Please outline what your improvement suggestion is

Please enter your email address if you would like us to keep you progress on implementing your suggestion.

Next Steps

Once you have submitted your suggestion, it is sent to Simpli, which reviews it and considers it for adoption across the Simpli group.

Pending Simpli's approval, Simpli will share your suggestion with the Simpli Portal Users Group to confirm if it will work for all Councils that use the portal.

Pending successful confirmation, a work request is raised, which adds your suggestion to the Simpli Portal roadmap.

Simpli oversees the roadmap and prioritises different Work Requests for inclusion in different Releases.

Production releases are communicated via the Simpli Blog.

Did you know...

One significant benefit of using the Simpli portal is that funds generated from portal use pay for all production releases. This guarantees that Councils who use the Simpli portal have a sustainable product roadmap.

This contact form is only for non support queries. If you have an issue with your application please contact Simpli Support using the support portal here.

Name

Phone

Message

Related Consent ID or Submission Ref (if relevant)